Returns & Refunds Policy

Terri & Dave Music

Thank you for supporting Terri & Dave Music! We appreciate every purchase and want you to be happy with your order.

CDs

If your CD arrives damaged or defective, please contact us within 30 days of delivery.

We will review the issue and arrange a replacement or refund when appropriate.

We do not accept returns for changes of mind or unwanted purchases. Opened CDs are eligible for a replacement or refund only if they arrived damaged or defective.

T-Shirts and Posters

Our T-shirts and posters are made to order through our printing partner, Printful.

If your merchandise arrives damaged, defective, or misprinted, please contact us within 30 days of delivery.

We may request photographs of the affected item to help resolve the issue. Eligible claims will receive a replacement or refund at no additional cost.

Because these products are made to order, we do not accept returns or exchanges for changes of mind, incorrect sizes ordered, or incorrect colors selected.

Digital Music Downloads

All digital music download purchases are final once the download has been delivered.

We do not offer refunds for changes of mind or accidental purchases after delivery.

If your download is defective, corrupted, or inaccessible, please contact us within 30 days of purchase. We will help resolve the issue by providing a working replacement file or a refund when appropriate.

Lost or Incorrect Orders

If your package is missing or you receive an incorrect item, please contact us as soon as possible.

For Printful shipments, report lost packages within 30 days of the estimated delivery date, and other order problems within 30 days of delivery.

How to Request Assistance

Please contact us through the Contact Us page at terrianddavemusic.com.

Include your order number, a description of the issue, and photographs if your product arrived damaged or defective.

Please contact us before returning any merchandise. We will explain the next steps and whether a physical return is necessary.

Refunds and Replacements

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

For approved damaged or defective product claims, there is no return shipping or restocking charge.

Thank you for supporting our music!

Every Song Has a Story,

Terri & Dave Music

terrianddavemusic.com